Experienced in sales, customer support, and fraud management across technology and healthcare sectors, with proven ability to support team growth and develop client relationships.
Delivered high-quality support via calls and emails, ensuring client satisfaction
Consistently achieved top sales performances and supported team success
Bilingual fluency in Spanish and English enhanced interactions and client rapport
Utilized logical reasoning and data analysis to identify trends and improve processes
Concentrix
Top seller for a pharmacy and within the first months after training they moved me to Senior Sales Agent and gave me more responsibilities as well as giving support to other agents, especially the new ones., Gave guidance and advice to clients via call and email on the discounts and better offers for their medicines along with their budget.
Amazon
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues., Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures., Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Concentrix
High School Degree
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Effectively managed multiple responsibilities and met stringent deadlines
