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Hospitality and Customer Service Professional with 10+ years of experience
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Competencies
Provided exceptional service and communication in various hospitality settings, ensuring customer satisfaction.
Launched and managed a specialty coffee business, overseeing operations, branding, and finance.
Handled purchasing, logistics, and vendor negotiations for multiple venues and product lines.
Barista, bartender, and food service experience in busy environments, ensuring high standards and customer satisfaction.
Worked closely with diverse teams including chefs, managers, and event staff to maintain smooth operations.
Education
Summary
A dedicated professional with over a decade of experience across hospitality, coffee, and customer support sectors. Skilled in business operations, supply chain management, and delivering excellent customer experiences.
Key Achievements
- Founded and operated Ozzy Cafe, managing brand development, operations, and customer engagement.
- Streamlined alcohol procurement for six restaurants at Ghanem Group, ensuring efficient distribution and inventory management.
- Served multiple roles in coffee and hospitality environments, demonstrating adaptability and skill diversity.
Experience
Owner
Launched and managed an independent specialty coffee business from concept to daily operation., Developed brand identity, menu design, and customer experience strategy., Managed budgeting, pricing, supplier negotiations, and operational costs., Oversaw production, quality control, and service...
Warehouse Manager
Taking care of all alcohol purchasing for 6 restaurants to a centralized warehouse to then distribute around the group., Working alongside with the bar director, Managers, Chefs and also events teams to ensure smooth operations within the group.
Barista
We all work as all rounders in the roastery including: service, making coffee, cooking the food.
Self Employed
I had three clients where I would teach them how to live on their own., Take them to social outings., Help them with cooking, cleaning and self care.
Bartender & Barista
I starting working for the Ghanem group since I was 18 at venues such as: Byblos (Bartender), Fifth element (bartender), Blackbird (bar manager), Archive (Bartender), Loft (bartender)