Marlen - Team Manager with 5+ years in client support and operations

San Pedro Sula, Cortés Department, Hondurasen

Led a full-time operational team focusing on productivity, quality, and client satisfaction.

Supported financial and administrative functions including accounting and account management.

Published on CazVid

Summary

Experienced in leading teams, process optimization, and client satisfaction across support and administrative functions.

Key Achievements

Provided advanced product knowledge and process guidance to improve team performance.

Skills

Leadership & Team ManagementExpert

Directed operational teams and supported team performance improvements.

Data Analysis & ReportingAdvanced

Conducted reports and data analysis to identify improvement opportunities.

Customer Service & Client SupportAdvanced

Ensured client satisfaction through operational oversight and communication.

Technical SkillsAdvanced

Utilized tools like Microsoft Excel, Salesforce, Adobe Creative Suite, and medical billing software.

Communication & Collaboration

Experience

Team Manager

Collective Solution LLC (UnifyCX)

Jul 2023 - Present

Lead and manage a full-time operational team, focusing on productivity, quality assurance, and client satisfaction., Support financial and administrative functions including accounting and account management.

Subject Matter Expert

Km2 Solutions

Oct 2021 - Feb 2023

Provided advanced product knowledge and process guidance to improve team performance., Conducted reports and data analysis to identify improvement opportunities.