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Marlon

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Managua, Managua Department, Nicaragua
Available on CazVid
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Competencies

Customer AssistanceIntermediate

Demonstrated experience with Customer Assistance.

Issue ResolutionIntermediate

Demonstrated experience with Issue Resolution.

Claims ProcessingIntermediate

Demonstrated experience with Claims Processing.

Client SupportIntermediate

Demonstrated experience with Client Support.

English Language InstructionIntermediate

Demonstrated experience with English Language Instruction.

Education

Madre Cayetana Alberta School
Completed 2012
Enrique Flores Institute
Completed 2018

Experience

Customer Service Representative

Sitel
Oct, 2020 - June, 2022

Assisted customers over the phone with their experiences with the company, addressing any issues they encountered., Handled customer refund requests and escalated high-priority cases requiring immediate attention.

Customer Care - Advocate

Concentrix
Oct, 2022 - Oct, 2023

Assisted clients with their daily needs through phone calls., Facilitated transportation services and helped clients locate and schedule appointments with healthcare providers., Addressed other concerns clients might have.

English Coach

E4CC (English for Call Centers)
Dec, 2023 - August, 2025

Helped individuals achieve impressive results, including securing call center positions., Honed communication skills to effectively deliver both positive and negative news.

Skills

Customer AssistanceIssue ResolutionClaims ProcessingClient SupportEnglish Language Instruction
Published on CazVid - Jul 3, 2025
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