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Competencies
Demonstrated experience with Project Management.
Demonstrated experience with Data Analysis.
Demonstrated experience with Team Leadership.
Demonstrated experience with Team Player.
Demonstrated experience with Process Optimization.
Education
Languages
Experience
Executive Assistant VP Gonzalo Sansores / POC for the United Firm
Serve as the primary liaison and executive assistant to VP Gonzalo Sansores., Coordinate communication and operational activities between departments and stakeholders., Ensure high-level administrative support and efficient execution of strategic priorities.
Team Lead / Account Supervisor
Led a team of supervisors and agents, managing daily operations and ensuring client satisfaction., Oversaw performance metrics, implemented training programs, and drove continuous process improvements., Maintained high customer satisfaction levels and improved team KPIs through hands-on leadership.
Medical Appointment Specialist / Back Office Representative
Managed appointment scheduling and follow-ups for medical clients in a back-office capacity., Delivered exceptional support by ensuring accuracy, confidentiality, and compliance with healthcare protocols., Collaborated with U.S.-based clinics and patients to coordinate timely service delivery., Interpretation services for injured workers to coordinate transportation and legal services.
Customer Service Representative / Trainer
Provided customer service support for FedEx clients, handling logistics, shipment tracking, and issue resolution., Promoted to trainer role; facilitated onboarding and training of new agents, boosting team readiness and quality., Contributed to process improvements that enhanced service delivery and client satisfaction.