Versatile operations and sales specialist with over a decade of experience in customer service, sales, and project supervision across multiple industries. Skilled in client relationship management, team mentorship, and technical tools.
Provided technical support, handled client inquiries, and contributed to customer retention efforts.
Honed sales strategies, maintained key accounts, and mentored new staff to improve team performance.
Supervised construction projects and managed order fulfillment workflows.
Proficient in Microsoft Office, AutoCAD, MS Project, and internet research.
The Office Gurús (LWT Account)
Managed order fulfillment, ensuring alignment with customer specifications., Reviewed and applied tax exemptions accurately., Conducted soft collections on overdue accounts, improving payment compliance.
Denteco
Developed and maintained client relationships, leading to increased sales., Provided product education, enhancing customer satisfaction and loyalty.
Transactel (Koodo Account)
Delivered technical support and customer service for Koodo clients., Led customer retention initiatives, reducing churn rates., Facilitated training sessions for new team members, promoting seamless integration.
DELL El Salvador
Consulted with customers to recommend optimal computer systems., Managed customer retention by addressing post-sale concerns., Mentored new agents, enhancing team performance and sales proficiency.
Bachelor's Degree
College Studies
High School Diploma
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Fluent in English and Spanish, used in teaching, client interactions, and documentation.
R.G. Trading and Manufacturing
Oversaw product sales and supervised installation processes., Collaborated with clients to ensure satisfaction and repeat business.
Propasa de C.V.
Supervised construction projects, ensuring adherence to specifications., Prepared calculations for bids and civil works, contributing to successful project acquisitions.
Inversiones Tierra del Sur
Managed personal tasks for the general manager., Handled human resources functions, including personnel coordination.
Escuela Bilingüe Maquilishuat
Delivered English instruction, fostering language proficiency among students.
