Martha - Payment Specialist with 5+ years of experience in financial services

Processed insurance payments and reconciled accounts, ensuring accuracy and compliance.

Handled customer inquiries, provided support for payment processing, and built rapport to enhance satisfaction.

Entered billing data and verified transactions to maintain accurate financial records.

Communicated with insurance companies and patients to resolve billing issues and facilitate payments.

Communicate with insurance companies to resolve billing inquiries and ensure compliance with industry regulations., Verifying insurance information, posting secondary insurance payments to patient accounts, and reconciling payments against billed amounts., Identify claims requiring submission to secondary insurance, and enter relevant data into billing systems., Assisted patients in accurately processing payments from secondary insurance providers.

Assisted customers whose vehicles have been repossessed to make payment arrangements so they could retrieve their units., Answered questions about how and why vehicles are repossessed.

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions., Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions., Contacted customers who had a loan with a past due balance to collect a debt., Assisted customers with payment processing and questions about the system and company services in general (working for American Credit Acceptance).