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Martha
Hotel and Call Center Assistant Manager with 12 years in Hospitality
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Competencies
Extensive experience assisting hotel and call center clients, resolving complex issues.
Prepared and analyzed reports to support operational and team performance assessments.
Assisted supervisory staff and supported team functions to meet operational standards.
Fluent in Spanish and English, effectively communicating with diverse clients and teams.
Managed reports, reservations, and flight arrangements, demonstrating organizational efficiency.
Education
Languages
Summary
Experienced assistant manager with 12 years in the hotel and call center industries, specializing in customer service, data analysis, and team support in Punta Cana.
Key Achievements
- Supported team performance assessment and operational standards at Majestic Call Center.
- Provided customer assistance and improved client comfort during stay at Bahia Principe PUJ.
- Handled hotel bookings and flight changes at Nexus Tours PUJ, ensuring smooth travel arrangements.
Experience
Asst. manager
Weekly Reports, Analyze data, Assess team performance, Support supervisors, Ensure operations standards are met
assistant manager
Prepare reports, Provide assistance to customers with complaints, accidents or complex situations in the hotel, Ensure that each client is comfortable and help improve their stay
Administrative Assistant
Sale and changes of flights, Hotel reservation confirmation, Hotel changes/extensions, Handling delayed flight