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Software Engineer with 5 years of full-stack development expertise
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Competencies
Utilized JavaScript extensively in front-end and back-end development, improving user interface responsiveness.
Built dynamic, interactive web components and managed state in complex applications.
Designed and maintained SQL and NoSQL databases, improving data integrity and query performance.
Participated in daily stand-ups, sprint planning, and retrospectives to ensure project delivery.
Education
Summary
Dedicated software engineer with 5 years of experience building scalable web applications and improving system performance. Skilled in JavaScript, React, databases, and Agile practices.
Key Achievements
- Led the development of a scalable web application serving over 10,000 daily users.
- Optimized database queries, reducing data retrieval time by 40%.
- Contributed to cross-functional teams to deliver multiple project milestones on time.
Experience
Logistics C Carrier Sales Representative
Managed carrier relationships: negotiated rates, coordinated bookings, and provided sales support for U.S. clients., Tracked freight shipments end-to-end, ensuring timely updates and proactive resolution of delays or exceptions., Operated DAT and Sylectus platforms for load searching, posting, and matching to optimize carrier utilization., Communicated effectively with carriers, clients, and internal teams using Dialpad, Slack, and CRM tools., Generated and maintained tracking logs and shipment reports to support performance monitoring and process improvement.
Customer Service Representative – Hospitality Sector
Handled reservations, billing, and customer inquiries with high efficiency and satisfaction for U.S.-based clients., Consistently achieved KPIs in customer satisfaction, response time, and quality metrics., Utilized Dialpad to manage high-volume calls and deliver seamless support in both English and Spanish.