This is my profileContact via CazVidMartin
Customer Service & Virtual Assistance with 10+ years in client-focused roles
Contact
Competencies
Utilized effective communication and problem-solving skills to address customer inquiries across various channels and industries.
Provided administrative support including documentation, scheduling, and customer communications for multiple virtual firms.
Managed inbound and outbound calls, including sales, support, and technical assistance, enhancing client engagement.
Translated documents and voice messages accurately, facilitating communication across language barriers within client contexts.
Handled data entry, database management, and quality monitoring to support sales and customer service operations.
Education
Languages
Summary
Experienced in providing comprehensive support across customer service, virtual assistance, and sales, with a proven ability to adapt to diverse industries and roles.
Key Achievements
- Handled diverse responsibilities including inbound/outbound calls, translation, and quality analysis across multiple companies
- Progressed to roles involving intake, communication, and supervision, demonstrating skill and role expansion
- Supported legal, medical, sales, and virtual assistance services, showcasing versatility and adaptability
Experience
Virtual Assistance
Endorsements, New Biz, Cancellations, Quotes, Re-shops or Remarks
Virtual Assistance
Intake Rep: Inbound and Outbound calls to Potential clients requiring legal assistance, Translator: Translation of documents, Voice Messages, Text Messages, leave VM, Term Calls, Co Calls, and Coca Calls, Receptionist Rep: Inbound calls, identify the caller's needs to be able to transfer to the proper dept, Assignment Rep: Review the Coca List and place the attorney's team working on the case, Quality Analyst: Call Monitoring CE and CM calls, Evaluation and fill in the QA report
Customer Service Representative
Inbound Calls: Contact with a list of clients for prescription notification, Outbound Calls: Contact a list of clients for documentation requirements
Customer Service Representative
Inbound Calls: Product knowledge to address customers properly, Maintaining a positive, empathetic, and professional attitude toward customers at all times, Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledgment and solving customers properly, Processing orders, forms, applications, and requests
Lead Generation Representative
Lead Generation: Collect and Evaluate potential sales opportunity, Lead Confirmation: Verification of the opportunity created (Sales), Data Entry: Manage googles sheet data base
Inbound Sales Representative
Inbound Sales Calls, New Customer, Upgrades, Add ons
Customer Service Representative
Onsite Escalations Representative: Floor Support, addressing agents' inquiries and supervisor calls, Customer Service Representative: Inbound and Outbound calls on credit card inquiries
Sales Representative
Inbound and Outbound Sales Rep : Sales Rep for Yellow Pages, B2B Transfer Rep (Fronter), B2C Transfer Rep (Fronter), Debt Consolidation Rep (Fronter)