Martin Lara

Endorsements, New Biz, Cancellations, Quotes, Re-shops or Remarks

Intake Rep: Inbound and Outbound calls to Potential clients requiring legal assistance, Translator: Translation of documents, Voice Messages, Text Messages, leave VM, Term Calls, Co Calls, and Coca Calls, Receptionist Rep: Inbound calls, identify the caller's needs to be able to transfer to the proper dept, Assignment Rep: Review the Coca List and place the attorney's team working on the case, Quality Analyst: Call Monitoring CE and CM calls, Evaluation and fill in the QA report

Inbound Calls: Contact with a list of clients for prescription notification, Outbound Calls: Contact a list of clients for documentation requirements

Inbound Calls: Product knowledge to address customers properly, Maintaining a positive, empathetic, and professional attitude toward customers at all times, Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledgment and solving customers properly, Processing orders, forms, applications, and requests

Lead Generation: Collect and Evaluate potential sales opportunity, Lead Confirmation: Verification of the opportunity created (Sales), Data Entry: Manage googles sheet data base

Inbound Sales Calls, New Customer, Upgrades, Add ons

Onsite Escalations Representative: Floor Support, addressing agents' inquiries and supervisor calls, Customer Service Representative: Inbound and Outbound calls on credit card inquiries

Inbound and Outbound Sales Rep : Sales Rep for Yellow Pages, B2B Transfer Rep (Fronter), B2C Transfer Rep (Fronter), Debt Consolidation Rep (Fronter)