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Martín
Customer Service & Sales Leader with 3 years in Telecom Industry
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Competencies
Applied effective communication and active listening to address customer needs and improve service quality.
Utilized data analysis tools and methodologies to improve sales forecasting accuracy and inform decision-making.
Led sales operations teams, conducted evaluations, and adjusted training to enhance performance.
Managed inventory, logistics, and delivery processes ensuring efficiency and customer satisfaction.
Utilized Excel and other tools for data management, inventory auditing, and process automation.
Education
Languages
Summary
Experienced customer service and sales professional with a background in logistics and data analysis, skilled in team leadership, customer satisfaction, and process improvement.
Key Achievements
- Implemented data-driven forecasting methods at Tigo Nicaragua, enhancing strategic planning.
- Successfully conducted performance evaluations, leading to targeted training programs.
- Contributed to customer satisfaction through proactive problem-solving and follow-up.
Experience
Team Leader, Sales Operations
Implement data-driven forecasting methods, improving accuracy and informing strategic decision making., Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly., Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
Customer Service Advisor
Continuously sought opportunities for personal development through ongoing training programs., Implemented strategies to reduce average handling time without compromising on service quality., Guarantee a successful closing of sales, which allows you to cooperate with the fulfillment of sales goals for the area., Assisted in the creation of customer service policies, setting expectations for both staff and customers alike.
Logistics Manager
Unload and properly store merchandise in the store, based on established procedures., Dispatch customer products quickly and accurately, confirming that the quantities match the data reflected in invoices or shipments, in order to guarantee efficient delivery and customer satisfaction., Execute actions focused on our clients, offering memorable experiences in each interaction, in order to create lasting relationships.
Logistics Manager
Maintain efficient inventory rotation., Audit inputs and outputs by contrasting physical stock with the report generated in an Excel database., Maintain order and cleanliness of the assigned area, according to the established role, to facilitate the location and handling of products.
Accounting Assistant
Register monthly receipts in the system., Apply surprise petty cash counts in different branches of the country., Collection of physical inventory of fixed assets.