Dedicated customer support specialist skilled in high-volume, remote environments. Proven ability to coordinate operations, resolve issues efficiently, and maintain accurate records across CRM platforms. Experienced in training, quality assurance, and sales support, committed to enhancing customer...
Provided high-quality customer support via phone, email, and CRM tools, resolving inquiries and ensuring customer satisfaction.
Engaged prospects through outbound calls and emails, improving lead pipelines and supporting booking conversions.
Developed training programs, monitored calls for performance, and supported team collaboration to maintain service standards.
Utilized CRM systems like Five9, Zendesk, and other tools to log interactions, track KPIs, and maintain accurate records.
Hotel Planner
Take calls from travelers looking for hotel accommodations., Follow up with potential clients who started but didn’t complete a booking., Assist customers in finding and reserving hotels that meet their needs (budget, location, amenities, etc.)., Use HotelPlanner's system to search and...
Americallint
Implemented comprehensive new hire training programs to ensure adherence to Quality Assurance protocols and exceptional customer service standards, Trained and mentored junior members of the lead generation team, Monitored live calls for quality assurance and to enhance performance, Verified lead...
Publissoft Inc
Conducted market research to identify potential clients and expand target audience reach, Prospected and built relationships with clients through strategic outreach (calls, emails, in-person meetings), Negotiated pricing and service packages to meet client needs and company goals, Drafted and...
Support Services Group
Degree
IT Technician
Facilitated effective communication between customers, internal teams, and external partners in fast-paced environments.
Contacted newspaper subscribers to collect overdue payments and manage subscription renewals while maintaining positive customer relationships, Negotiated subscription adjustments offering renewal or downgrade options, Processed payments efficiently and updated subscriber database with payment...
Global Connex
Developed and delivered targeted presentations showcasing tailored marketing solutions to decision-makers, Created estimates and presented add-on services to enhance client value, Engaged insurance agents through cold calls and emails with concise sales presentations, Met goals for calls, emails,...
Self-employed
Conducted market research and product analysis to identify merchandising opportunities, Engaged online customers via email, phone, and messaging platforms resolving inquiries and complaints, Managed customer payments through secure electronic transaction systems, Participated in online forums,...
Ashesi Global Services
Engaged business owners via outbound calls to generate interest in SpectrumVoIP’s communication solutions, Built rapport addressing questions and qualifying leads for sales presentations, Scheduled appointments for sales team and prepared detailed information for follow-ups, Consistently met or...
Avas Flowers
Provided third-party floral services ensuring high-quality customer satisfaction, Addressed customer inquiries and resolved order-related issues via phone and email, Processed and managed orders, account adjustments, and cancellations seamlessly, Maintained detailed records of interactions to...
Teleperformance / Grubhub
Provided exceptional customer care in a high-volume inbound call environment, Executed business phone etiquette and responded promptly to customer inquiries, Maintained detailed records of interactions using Zendesk, Atlassian, Slack, Five9, Promoted to Quality Assurance role ensuring resolution of...