Experienced analyst specializing in transforming data into strategic insights for business growth.
Applied methods to analyze datasets and extract actionable insights for business strategies.
Utilized statistical tools to perform data modeling and hypothesis testing.
Created visual representations of data using Tableau and Power BI to support decision-making.
Coordinated cross-functional teams and managed project timelines effective execution.
Intouch CX
Medical interpretation on video and voice calls for Martti and Voyce Language Solutions, from hospitals and clinics around USA, helping Spanish spoken people to get communicated with Doctors, nurses, social workers and other health workers.
Everise
Handle incoming calls from Humana Insurance elderly customer with concerns about their medicare and medicaid plans.
Genpact Guatemala
Handle incoming calls from CDK Global customers that need assistance on technical issues with a Linux and Unix based platform, fixing issues with work orders and some other stuff using Telnet and CRM software as well as remote connection to customer ́s computer.
HCL Guatemala
Handle sessions for people who is going to get certifications from different companies, contact them if it is necessary and release the exam for them.
Lic. en Informática
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Presented complex data insights clearly to non-technical stakeholders.
Independent driver (own car)
Bring taxi service to own customers and via Uber, Indriver and other transportation apps.
Corporación Amarillo, S.A.
Bring taxi service to company’s customers and own customers.
NCO Guatemala
Taking Customer Service’s calls from the United States for T-Mobile ́s Customers, activating cell phone lines and checking credit information.
Transactel, S.A. / 247 Guatemala
Customer Service calls from Time Warner Cable’s customers providing troubleshooting for cable, internet and phone issues, help supervisors and other CSR ́s as a floor support.
Almacenes de Todo para Ti, S.A.
Delivery of sold merchandise, moving furniture and other stuff from the warehouse in San José Pinula to the store in Palencia, sales representative, help customers to take decisions on buying according to their needs, truck maintenance control, deliver of daily sales money to the main office.
Constructora Big
Administrative Manager ́s Assistant: Trucks, vehicles and machinery maintenance Control, pay list verification by Project, quoting parts for trucks and machinery, Coordination of activities to initiate a project., Project ́s Supervisor: Coordinate work with Project ́s manager, reception of pay lists, prepare pay lists and ask for the pay check for all the projects in charge, and transaction of supplies for the project including money.
SYSCOM
Programming maintenances, coordinate work with technicians, make phone contact with customers and personnel when it is necessary, make maintenance quotations, provide technicians with supplies and tools, prepare class plans for Windows, Office and utilities courses. Fixing and selling cell phones and computers.
INTECAP
Coordinate classroom activities, to teach DOS, Word Perfect, Quattro Pro, Fox Pro (data bases use), Windows, Office (Word, Excel, Power Point, Access (data bases use)) classes to a minimal of 20 persons groups.
