Experienced bilingual customer service agent with a background in banking, hospitality, and healthcare, skilled in client support, team mentoring, and process management.
Proficient in using various customer support platforms to manage inquiries, complaints, and order tracking.
Ability to communicate clearly and effectively in English and Spanish, supporting diverse customer needs.
Experience in onboarding and coaching new agents, fostering team collaboration.
Delivered bilingual support to a diverse customer base at multiple roles.
Provided basic medical advice and pharmaceutical support at Farmacia Súper Barata.
TSI
Specialized in banking services, collections, and payment arrangements., Handled customer inquiries, complaints, and order tracking., Consistently achieved high customer satisfaction scores., Assisted in onboarding and coaching new agents.
El Convento Hotel
Provided front desk support and managed reservations., Delivered personalized service to international guests.
Farmacia Súper Barata
Offered basic medical assistance and pharmaceutical support., Guided customers on proper medication usage.
NRS IDT Guatemala
Managed sales, customer retention, and cold calling., Delivered bilingual customer support and resolved service issues.
High School Diploma
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