Marvin - Data Analyst with 5 years of expertise in financial services

San José, San José, Costa Ricaen

Led data collection and analysis processes to support financial decision-making

Developed reports and dashboards to visualize key metrics for stakeholders

Contact via CazVid

Published on CazVid

Summary

Specialized in collecting, analyzing, and visualizing financial data to support strategic decisions.

Key Achievements

Utilized SQL and Excel to streamline data processes and improve reporting accuracy

Skills

SQLAdvanced

Used SQL for database querying and data manipulation in financial analysis.

ExcelAdvanced

Created complex spreadsheets, pivot tables, and macros for data reporting.

Data VisualizationIntermediate

Designed dashboards and visual reports to summarize key performance metrics.

Financial AnalysisIntermediate

Interpreted data to assess financial performance and inform strategic decisions.

Experience

Technical Support

DXC Technology (Microsoft ITO)

June 2021 - July 2022

Provided comprehensive technical assistance and remote support for Microsoft employees and contractors, ensuring swift issue resolution., Proactively identified improvement opportunities, enhancing overall service efficiency and user satisfaction., Successfully resolved complex hardware and software issues, maintaining a high first-contact resolution rate.

Interpreter

Transperfect

Oct 2016 - Aug 2018

Provided expert interpretation services between English and Spanish across various sectors, including legal, medical, and financial., Facilitated effective communication for clients, ensuring accurate understanding of complex information.

iTero Tech Support

Invisalign

March 2014 - Jan 2016

Provided technical support to dental offices across America, ensuring optimal functionality of iTero scanners., Diagnosed and resolved issues via TeamViewer sessions, including OS reinstallation and hardware replacements., Consistently met and exceeded metrics such as Average Handling Time (AHT) and Average Talk Time (ATT).

Team Lead

Teleperformance (Microsoft)

Feb 2012 - Jan 2014

Led a team of 10 in providing exceptional technical support for the Microsoft account., Enhanced sales for premium technical support services through strategic coaching and performance analysis., Conducted quality evaluations and managed payroll, ensuring team efficiency and satisfaction., Delivered daily troubleshooting guidance to agents, improving overall service quality.

Supervisor

Convergys (TWC)

March 2009 - Dec 2011

Led a team in providing exceptional customer service support via chat, email, and voice for cable services., Identified low performers through metrics analysis, coaching sessions, and QA evaluations to enhance team performance., Conducted daily team huddles to motivate staff and set clear targets, fostering a collaborative environment., Delivered weekly reports outlining areas for improvement and actionable solutions, contributing to overall team success.