This is my profileContact via CazVid
Mary
Customer Support Specialist at Concentrix Ghana
Contact
Competencies
Expertise in managing customer inquiries and complaints through various channels, ensuring positive customer experiences.
Proficient in managing office records, schedules, and correspondence, streamlining administrative processes.
Effective communicator capable of explaining complex information clearly and handling inquiries professionally.
Skilled in using Microsoft Office Suite, Google Workspace, Zendesk, HubSpot, Salesforce, Freshdesk, Notion, and Trello.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, administrative support, and technical tools. Adept at resolving issues efficiently and enhancing operational workflows.
Key Achievements
- Resolved customer issues efficiently across multiple communication channels, enhancing customer satisfaction.
- Handled complaints calmly, escalating complex cases and ensuring timely resolution.
- Supported administrative tasks, including record-keeping and appointment follow-ups, improving office workflow.
- Provided accurate information to farmers and visitors, facilitating effective communication in government services.
Experience
Customer Support Specialist
Responded to customer questions through phone, email and live chat and explained the next step clearly.. Handled complaints calmly, resolved issues within my level of authority and escalated complex cases.. Updated CRM records with accurate notes, outcomes and follow-up actions while protecting customer information.. Worked with other teams to clear outstanding cases and meet response-time, quality and customer-satisfaction targets.. Learned campaign information, internal systems and process changes quickly to provide accurate support.
National Service Personnel
Responded to enquiries from farmers and visitors and referred requests to the appropriate officer when necessary.. Prepared records, correspondence and routine reports using Microsoft Word and Excel.. Helped organise office and field activities, followed up pending tasks and kept records confidential.
Administrative Assistant
Answered customer enquiries, supported front-desk activities and helped resolve straightforward concerns.. Managed files, schedules and office records and followed up on appointments and outstanding requests.. Prepared documents and simple reports and supported daily administrative tasks.