Mary - Customer Support Specialist at Concentrix Ghana

Expertise in managing customer inquiries and complaints through various channels, ensuring positive customer experiences.

Proficient in managing office records, schedules, and correspondence, streamlining administrative processes.

Effective communicator capable of explaining complex information clearly and handling inquiries professionally.

Skilled in using Microsoft Office Suite, Google Workspace, Zendesk, HubSpot, Salesforce, Freshdesk, Notion, and Trello.

Responded to customer questions through phone, email and live chat and explained the next step clearly.. Handled complaints calmly, resolved issues within my level of authority and escalated complex cases.. Updated CRM records with accurate notes, outcomes and follow-up actions while protecting customer information.. Worked with other teams to clear outstanding cases and meet response-time, quality and customer-satisfaction targets.. Learned campaign information, internal systems and process changes quickly to provide accurate support.

Responded to enquiries from farmers and visitors and referred requests to the appropriate officer when necessary.. Prepared records, correspondence and routine reports using Microsoft Word and Excel.. Helped organise office and field activities, followed up pending tasks and kept records confidential.

Answered customer enquiries, supported front-desk activities and helped resolve straightforward concerns.. Managed files, schedules and office records and followed up on appointments and outstanding requests.. Prepared documents and simple reports and supported daily administrative tasks.