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mary
Community Manager and Content Specialist with 9+ years of digital marketing and customer service experience
Video resume
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Competencies
Expertise in managing social media, online communities, and developing strategies to boost brand visibility.
Proven ability to resolve complex customer issues in bilingual settings, ensuring high satisfaction.
Skilled in managing schedules, documentation, billing, and office operations with precision.
Strong verbal and written communication skills, facilitating effective interactions across diverse teams.
Education
Languages
Summary
Multilingual professional with over 9 years of experience in community management, content creation, and administrative support. Adept at developing digital strategies, managing social media, and delivering exceptional customer service. Committed to enhancing brand presence and operational efficiency.
Key Achievements
- Successfully managed online brand presence and reputation for multiple clients, increasing engagement and visibility.
- Developed and implemented digital marketing strategies that improved community engagement metrics.
- Provided bilingual customer support, resolving technical and billing issues efficiently in a high-volume call center environment.
- Streamlined administrative and documentation processes for legal and healthcare offices, enhancing operational efficiency.
Experience
Administrative Assistant - In-person
Bilingual Executive Assistant
Community Manager and Communication Specialist - Work from home
Responsible for managing the brand's presence on social networks and online communities.. Manage reputation crises, analyze metrics and develop digital marketing strategies.
Content Manager - Work from home
Documentation, translation, support in legal procedures, billing management, file review, customer service.
Customer Service - Work from home
Customer service, technical support, problem resolution in English.. Support the billing area of the accounting department and customer service.
Administrative Assistant - Hybrid
Customer service, agenda, records, accounting, social media and marketing management of the office.
Skills
Video Transcript
Translator
Hello, good morning, my name is Mary. I've been a translator in the last year, so I was responsible for many data, and I have a specialization in marketing advertisement. In the area of administration, I have a lot of experience. I started my research system with the system and executive system with the system. So, thank you.