This is my profileContact via CazVid
Maryel
Customer Support & Team Lead with 8 years in Call Centers
Video resume
Agent
My job was to help customer meet there expectations while they were schedueling the patients appointments
Contact
Reynosa, Tamaulipas, México
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided assistance to clients in scheduling appointments and requesting documents.
Team LeadershipIntermediate
Supervised and managed call center teams to improve workflow and customer satisfaction.
Quality AssuranceIntermediate
Conducted quality assessments to ensure high service standards within call centers.
Bilingual CommunicationExpert
Communicated effectively in English and Spanish, fluent since childhood, with international experience.
Sales SupportIntermediate
Assisted in supporting sales operations and customer interactions in call centers.
Summary
Experienced call center professional with 8 years in customer support, team leadership, and quality assurance, fluent in English and Spanish.
Key Achievements
- Led teams as team lead, QA agent, and supervisor, enhancing service quality.
- Gained 8 years of comprehensive experience in call center environments.
- Bilingual (English & Spanish) communication skills developed through extensive international experience.
Skills
Customer SupportTeam LeadershipQuality AssuranceBilingual CommunicationSales Support
Published on CazVid - Jul 3, 2025