Mateo - Customer Service & Environmental Specialist with 10+ years of diverse experience

Provided support via chat, processed sensitive information, and trained new prospects across multiple organizations.

Handled waste management data, verified public service consumption, and managed environmental systems at Parque Arauco.

Verified heavy machinery against safety norms, certified equipment conditions, and evaluated operator capabilities.

Achieved and exceeded sales goals at Loto del Sur, earned commissions, and attended foreign customers to enhance service.

Proficient in Microsoft Office Suite, social media, Adobe Illustrator, and video editing to enhance work and communication.

Reached and exceeded sales goals, Earned good commissions and a travel card extra bonus, Attended foreign customers

On target with the KPIs most of the time, Supported front line agents via chat, Handled several chats simultaneously, Tracked lists of known issues

Part of the team that opened chats to attend customers, Handled customer sensitive information

Responsible for the Environment Management System, Handled information about waste management, Tracked public services consumption levels, Verified numbers with PricewaterhouseCoopers

Processed charges and tracked deliveries for the Amish community, Involved with payment processors and couriers, Provided business training to new prospects, Visited the United States for company events

Verified heavy machinery compliance with norms such as ASME B30, Certified equipment conditions for operation, Evaluated operators' capabilities through training and exams