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Mateo
Customer Service & Environmental Specialist with 10+ years of diverse experience
Contacto
Competencias
Provided support via chat, processed sensitive information, and trained new prospects across multiple organizations.
Handled waste management data, verified public service consumption, and managed environmental systems at Parque Arauco.
Verified heavy machinery against safety norms, certified equipment conditions, and evaluated operator capabilities.
Achieved and exceeded sales goals at Loto del Sur, earned commissions, and attended foreign customers to enhance service.
Proficient in Microsoft Office Suite, social media, Adobe Illustrator, and video editing to enhance work and communication.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer service, environmental management, and quality standards. Skilled in supporting clients, managing environmental data, and ensuring compliance across industries.
Logros Clave
- Supported front line agents via chat and handled multiple chats simultaneously at Teleperformance.
- Managed Environmental Data, verifying waste and service levels for Parque Arauco, collaborating with PwC.
- Inspected heavy machinery compliance, ensuring safety and operational standards at Person & Services.
Experiencia
Seller & cashier
Reached and exceeded sales goals, Earned good commissions and a travel card extra bonus, Attended foreign customers
Bilingual customer service representative, Floor Support & Subject Matter Expert
On target with the KPIs most of the time, Supported front line agents via chat, Handled several chats simultaneously, Tracked lists of known issues
Customer service representative & Subject Matter Expert – English only
Part of the team that opened chats to attend customers, Handled customer sensitive information
Environmental internship
Responsible for the Environment Management System, Handled information about waste management, Tracked public services consumption levels, Verified numbers with PricewaterhouseCoopers
Customer service representative, Subject Matter Expert - Presidential Success Team member (VIP line)
Processed charges and tracked deliveries for the Amish community, Involved with payment processors and couriers, Provided business training to new prospects, Visited the United States for company events
Inspector and evaluator
Verified heavy machinery compliance with norms such as ASME B30, Certified equipment conditions for operation, Evaluated operators' capabilities through training and exams