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Mateo
Customer Service Rep with 4 years experience in B2B and B2C
Video resume
Video Profile for Costumer Service Rep
Introduction video about my xp as a costumer service rep
Contact
Envigado, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer CommunicationAdvanced
Effectively communicates with customers via phone, demonstrating empathy and engagement.
Empathy and Rapport BuildingAdvanced
Uses empathy to understand customer needs and build strong relationships.
Reporting and DocumentationIntermediate
Maintains reports and documentation of customer interactions to support service quality.
B2B and B2C Customer HandlingAdvanced
Manages diverse customer interactions on phone within both business-to-business and business-to-consumer contexts.
Summary
Experienced customer service representative with 4 years of handling B2B and B2C interactions, skilled in communication, rapport building, and customer engagement.
Key Achievements
- Gained four years of experience handling customer interactions via phone across B2B and B2C sectors.
- Built rapport and engaged customers using empathy and effective communication skills.
- Developed skills in reporting, building, and engaging customers to drive company goals.
Skills
Customer CommunicationEmpathy and Rapport BuildingReporting and DocumentationB2B and B2C Customer Handling
Published on CazVid - Jul 3, 2025