Experienced customer service representative with 4 years of handling B2B and B2C interactions, skilled in communication, rapport building, and customer engagement.
Effectively communicates with customers via phone, demonstrating empathy and engagement.
Uses empathy to understand customer needs and build strong relationships.
Maintains reports and documentation of customer interactions to support service quality.
Manages diverse customer interactions on phone within both business-to-business and business-to-consumer contexts.