Experiencia demostrada en Bilingual Support.
Experiencia demostrada en CRM Tools.
Experiencia demostrada en Conflict Resolution.
Experiencia demostrada en Empathy.
Contact Call Center
Provided bilingual (English/Spanish) customer support via phone, chat, and email, resolving inquiries and complaints efficiently while ensuring high customer satisfaction., Managed cases using CRM tools, met key performance metrics (CSAT, AHT, FCR), and collaborated with internal teams for complex issue resolution.
Temporal S.A.S / Altycombpo S.A.S
Provided customer service through inbound and outbound calls, efficiently handling inquiries with a solution-oriented and friendly approach., Identified cross-selling opportunities during interactions by understanding customer needs and recommending relevant products or services., Maintained detailed case records using CRM tools and consistently met key performance metrics such as customer satisfaction, resolution rate, and sales conversion.
International Business
Technical High School Diploma
Technical Certificate
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Experiencia demostrada en Active Listening.
