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Mateo
Welcome to CazVid!
Contact
Competencies
Experiencia demostrada en Bilingual Support.
Experiencia demostrada en CRM Tools.
Experiencia demostrada en Conflict Resolution.
Experiencia demostrada en Empathy.
Experiencia demostrada en Active Listening.
Education
Languages
Experience
Customer Service Agent
Provided bilingual (English/Spanish) customer support via phone, chat, and email, resolving inquiries and complaints efficiently while ensuring high customer satisfaction., Managed cases using CRM tools, met key performance metrics (CSAT, AHT, FCR), and collaborated with internal teams for complex issue resolution.
Contact Center Agent
Provided customer service through inbound and outbound calls, efficiently handling inquiries with a solution-oriented and friendly approach., Identified cross-selling opportunities during interactions by understanding customer needs and recommending relevant products or services., Maintained detailed case records using CRM tools and consistently met key performance metrics such as customer satisfaction, resolution rate, and sales conversion.