This is my profileContact via CazVid
Mateo
Customer-centric Virtual Assistant with customer service background
Video resume
Virtual assistant
One of the things that I like the most in a job like this is to provide to a customer the resolution that they are looking for, or, at least, provide them a solution that be as close as possible to the one that they want. In a job like this, it is reachable. Plus, the customer have the possibility to see the face of the person that is attending their request, which improves the communicaction and in the best of the cases, the sense of empathy and support from the assistant to the customer.
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support across multiple campaigns, emphasizing empathy and problem resolution.
CommunicationIntermediate
Engaged with customers through face-to-face interactions to enhance understanding and empathy.
EmpathyIntermediate
Demonstrated the ability to connect with customers emotionally to improve service delivery.
Problem ResolutionBeginner
Aimed to provide solutions or near-solutions to customer requests in a support role.
Summary
Dedicated customer service professional with experience in multi-campaign support and a passion for empathetic communication seeking to leverage interpersonal skills in a virtual assistant role.
Key Achievements
- Gained experience as a customer service representative across multiple campaigns
- Highlighted strong empathy and communication skills to improve customer interactions
- Expressed motivation to combine prior experience with a passion for helping people
Skills
Customer ServiceCommunicationEmpathyProblem Resolution
Published on CazVid - Jul 3, 2025