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Maurice
Customer Service & Sales Professional with 8+ years of experience in diverse industries
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Competencies
Provided effective solutions and support to customers across various roles and companies.
Conducted sales for telecom services and generated client retention through direct engagement.
Supported scheduling, appointment booking, and service quality assurance for a cleaning business.
Managed customer accounts, processed transactions, and resolved escalated issues in financial services.
Provided technical guidance and step-by-step instructions to resolve online access and service issues.
Education
Languages
Summary
Dedicated professional with extensive experience in customer relations, sales, and operations support across telecom, financial, and service industries.
Key Achievements
- Transitioned from virtual assistant to direct employment, maintaining customer service and operational support.
- Handled escalated financial transactions and customer issues at Sitel, ensuring security and client satisfaction.
- Promoted from sales of cellular services to selling multiple telecom and internet services at YC Negocios.
Experience
Sales and Operations Coordinator Virtual Assistant
Employed via Virtual Latinos from September 2021 to October 2023 before transitioning to direct employment., Supported Molly Maid remotely, providing customer service, booking appointments, and assisting with sales and scheduling., Acted as a bridge between customers and the cleaning team, ensuring...
Customer Service Representative
Worked as a Retention Representative offering TXU Energy Customers assistance with their accounts and offering alternatives to keep their business with the company., Provide assistance to customers with different Home Warranties Sales.
Sales Representative
Worked as a sales representative offering Sprint cellphone services to United States Customers., Provided service to customers responding clearly to any question they might have regarding their account and also providing resolutions to any issue the customers might experience.
Customer Service Representative
Customer account management by providing answers to any questions that customers may have and ensuring an effective resolution in a reasonable time., Provide troubleshooting to the online platform when customers have difficulties accessing it by giving step-by-step instructions.
Sales Advisor
Worked for a Voice over the internet home phone service company called Vonage providing complete information to US and Canadian customers about how it works and the benefits the service brings to their lives.
Account Specialist
Processed multiple money transfers for United States and Canadian customers through MoneyGram., Became an account specialist handling escalated issues such as Express payments, fraudulent transactions, transactions from correctional facilities and supervisor calls.
Sales Executive
Distributed electronic airtime service to multiple businesses, whether large, medium and small businesses by CLARO Company., Eventually got promoted and started selling different services such as cellphone, home phone, internet and Cable to many people in different places in the Caribbean Coast.