Experienced in freight logistics, team management, and customer relations, with a proven ability to coordinate complex operations and lead diverse teams. Skilled in negotiation, problem-solving, and process improvement.
Coordinated freight shipment tracking, rate negotiations, and problem resolution to ensure timely delivery.
Supervised multiple business lines, managed KPIs, and improved operational efficiency across teams.
Researched and resolved client issues, managed intake applications, and maintained client relationships.
Led sales teams and managed large FTE groups, focusing on performance metrics and staff development.
RAPIDO SOLUTIONS GROUP
Coordinate the freight logistics and project management, Capture business opportunities, Negotiate rates, terms and conditions, Develop enterprise relationships, Track the progress of shipments, Manage and resolve problems during transportation such as delays, route changes, accessorial charges
TELEPERFORMANCE
Managed 3 lines of business (sales force, escalations and retention), Governed +100 FTE, Supervised and controlled +10 KPIs on a daily basis to uncover opportunity areas and improve performance
Rockpoint Legal Funding
Provide information and resolve issues via inbound, outbound calls, E-mails and Chat, Specialist in intake application forms for pre-settlement legal fundings, Ensure obtaining Plaintiff’s and Attorneys signatures
International Business
Audio Engineering
Discover other professionals with similar experience
Negotiated rates and terms with clients and developed enterprise relationships to capture new business opportunities.
