Mauricio

Customer Support & Tech Support Specialist with 10+ years in IT and Customer Service

Video resume

Tech Support and sales agent

I truly love and enjoy helping the customer and the companies to growth. Plenty experience as team leader, retentiom, upgrade, tech support and customer service representative

Contact

Bogota, Bogota D.C., Colombia

Available on CazVid

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Competencies

Customer SupportExpert

Provided technical and customer service support, ensuring customer satisfaction and retention.

Technical TroubleshootingAdvanced

Resolved technical issues for clients, supporting growth and customer loyalty.

Team LeadershipIntermediate

Led teams in customer support and sales environments to enhance performance and service quality.

Sales SupportIntermediate

Supported sales initiatives through customer engagement and support activities.

Summary

Experienced professional in customer service, technical support, and team leadership with over a decade of experience supporting growth and customer satisfaction.

Key Achievements

Led team initiatives in customer retention, upgrades, and technical support
Gained extensive experience in troubleshooting and customer service roles since adolescence
Contributed to company growth through excellent direct customer engagement and support

Skills

Customer SupportTechnical TroubleshootingTeam LeadershipSales Support

Published on CazVid - Jul 3, 2025

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