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Healthcare and Education Professional with 10+ Years of Bilingual Customer Service and Leadership Experience
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Competencies
Experienced in delivering bilingual customer support, troubleshooting, and account management across diverse industries.
Skilled in collaborating with teams and supporting operational functions in educational and healthcare environments.
Proficient in delivering clear, engaging instruction and technical support in bilingual settings.
Strong in managing administrative tasks, inventory analysis, and coordinating complex processes efficiently.
Capable of diagnosing issues and optimizing workflows in administrative, educational, and healthcare contexts.
Education
Summary
Experienced in bilingual customer support, educational instruction, and healthcare administration with a proven track record of enhancing operational efficiency, delivering engaging education, and providing exceptional service in diverse environments.
Key Achievements
- Managed patient intake and insurance billing processes, improving accuracy and efficiency in healthcare settings.
- Developed engaging English curricula for elementary and middle school students, enhancing language and literacy skills.
- Provided bilingual technical and customer support for major telecom and technology campaigns, increasing customer satisfaction.
- Supported procurement and inventory management as General Manager Assistant, optimizing stock levels and reducing costs.
Experience
Responsible for managing patient intake processes and coordinating insurance billing in a healthcare setting., Collecting and verifying patient information, medical history, and insurance details during initial intake., Supporting clinical staff by streamlining administrative workflows and improving patient onboarding efficiency.
Delivered engaging and structured English instruction to 3rd and 5th grade students, focusing on foundational language and literacy development., Teaching core subjects in English such as Spelling, Literature, Science, and Language Arts, aligned with bilingual education standards.
Provided bilingual customer service and technical support for two major campaigns: Cricket Wireless and HP Instant Ink., Assisting Cricket Wireless customers with account management, billing inquiries, device troubleshooting, and plan upgrades., Supporting HP Instant Ink users with subscription setup, printer connectivity issues, ink delivery tracking, and billing concerns., Troubleshooting hardware and software issues related to mobile devices and printers, ensuring high first-call resolution rates.
General Manager Assistant
Supported executive operations and led procurement efforts for refrigeration and air conditioning spare parts., Conducted detailed inventory analysis to forecast demand and optimize stock levels., Managed national and international purchasing, including sourcing, negotiating, and coordinating with suppliers from various countries.
Delivered comprehensive English instruction to middle school students in grades 7 and 8, focusing on core academic subjects taught in English., Planning and teaching lessons in Math, Spelling, Literature, Science, and Language Arts, aligned with bilingual curriculum standards.
Provided technical support for Xfinity Comcast residential customers, specializing in troubleshooting wired and wireless internet connectivity issues., Diagnosing and resolving problems related to slow internet speeds, dropped connections, and Wi-Fi setup., Assisting customers with modem/router configurations, firmware updates, and network optimization.
Sixth Grade Guide Teacher
Provide English classes and diverse subjects including Math, Spelling, Social Studies, Science, Language, and Reading., Collaborating with fellow educators to develop interdisciplinary projects and improve teaching strategies.
Customer Service Representative
Supported T-Mobile cellphone technology campaign by providing comprehensive customer service across multiple areas including technical support, billing inquiries, and sales., Assisting customers with device setup, troubleshooting connectivity issues, and resolving account-related concerns.