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Mauricio
Customer Service & Tech Support Specialist with 8 years of call center experience
Video resume
Mauricio
Looking for both customer service or tech support agent with 8 years experience over the phone in call centers now in remote position. nn
Contact
Toluca de Lerdo, México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided high-quality support to customers, addressing inquiries and resolving issues.
Technical SupportIntermediate
Supported clients in troubleshooting technical problems via phone and remote communication.
Communication SkillsAdvanced
Utilized strong verbal communication to effectively assist clients in both English and Spanish.
Empathy & Customer RelationsAdvanced
Displayed empathy and understanding to improve customer satisfaction and build rapport.
Summary
Experienced call center agent with 8 years in customer support and technical assistance, proficient in bilingual communication, currently seeking remote opportunities.
Key Achievements
- Gained 8 years of experience providing customer service and technical support over the phone.
- Developed bilingual communication skills, serving American and Spanish clients.
- Demonstrated strong empathy and communication abilities in remote support roles.
Skills
Customer ServiceTechnical SupportCommunication SkillsEmpathy & Customer Relations
Published on CazVid - Jul 3, 2025