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Customer Service & Administrative professional with diverse experience
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Competencies
Handled customer inquiries, built loyalty, and assessed needs across various roles, demonstrating strong interpersonal abilities.
Provided administrative and managerial support in diverse organizational contexts, including report preparation and operational tasks.
Accurately entered, verified, and maintained records, ensuring data integrity and confidentiality in multiple roles.
Coordinated vessel arrangements, port schedules, and resource allocation for marine and warehouse activities.
Fluent in English and Spanish, skills utilized in translation, customer support, and communication roles.
Education
Languages
Summary
Experienced professional skilled in customer service, administrative support, logistics, and data management across diverse industries. Bilingual in English and Spanish, adept at managing operational tasks and fostering client relationships.
Key Achievements
- Managed vessel arrangements and port operations, ensuring seamless logistics and communication with multiple stakeholders.
- Supervised warehouse operations, maintaining inventory accuracy and coordinating with suppliers to optimize task execution.
- Led ballast water evaluation services, coordinating resources and reporting on equipment performance to meet industry standards.
Experience
Business Analyst
Serving as a liaison between clients and users, communicating insights to the product team, gathering information from client meetings, producing reports, Updating, implementing, and maintaining procedures, monitoring project deliverables
Customer Representative
Managed incoming calls, addressed customer inquiries, generated sales leads, assessed customer needs, met sales targets
Ballast Water Inspector
Coordinated and executed ballast water evaluation services, managed resources, reported on equipment performance
Administrative Assistant
Provided administrative and managerial support to the Puerto la Cruz branch office, prepared management reports
Warehouse Supervisor
Supervised warehouse workers, reviewed task execution, managed PPE, verified PPE quality, maintained inventory, translated documents, coordinated with suppliers
Ship's Operator
Managed vessel arrangements, processed appointments, provided port information, coordinated with sub-agents, reviewed disbursements, managed pre-funding and invoices