Mauricio - Customer Service & Tech Support Specialist with 2.5+ years in telecommunications

Tegucigalpa, Francisco Morazán Department, HondurasRemoteen

Provided primary customer support at AT&T, handling requests and resolving concerns

Managed event coordination and logistics for large gatherings, ensuring customer satisfaction

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced professional with over 2.5 years in customer support, tech support, and event coordination, proficient in communication, conflict resolution, and technical applications.

Video Resume

Key Achievements

Developed post-event reports to analyze effectiveness and improve future planning

Skills

Customer ServiceAvanzado

Delivered customer support via phone and in-person, addressing needs and resolving issues

Technical SupportIntermedio

Provided tech support in roles requiring problem-solving and technical knowledge

Event Planning & CoordinationIntermedio

Managed logistical details, schedules, and operations for events and gatherings

Communication & Conflict ResolutionAvanzado

Handled customer interactions and managed conflicts effectively in service roles

Languages

SpanishEnglish

Experience

Customer Service Representative

AT&amp;T

2021-09 - 2024-02

Provided primary customer support to internal and external customers., Offered advice and assistance to customers, paying attention to special needs or wants., Responded to customer requests for products, services., Maintained customer satisfaction with forward-thinking strategies focused on...

Event Coordinator

Vision Tecnica S De RL

1999-01 - 2021-03

Performed event coordination for larger parties and gatherings., Managed administrative logistics of events planning, event booking, and event promotions., Inspected event facilities to confirm conformance to customer requirements., Worked closely with couples to meet wedding goals, maintain...