Mauro

Executive & Administrative Support (Adapted from Sales/Customer Service Roles)

Coordinated schedules and client meetings, ensuring efficient time management for business operations., Handled client communications via email, phone, and social media, maintaining a high level of professionalism and accuracy., Prepared reports and tracked performance metrics to support decision-making and team improvements., Provided administrative support, including documentation, data entry, and follow-ups with internal teams., Resolved customer inquiries and complaints effectively, achieving a 90% satisfaction rate., Assisted in process improvements by identifying bottlenecks and suggesting streamlined solutions.