Concentrix Global Services – Honduras
Supervise agents’ daily performance, Assign tasks and work schedules, Monitor attendance, punctuality, and shift compliance, Resolve internal conflicts and promote a positive work environment, Motivate the team to achieve individual and group goals, Led and managed teams integrating newly onboarded staff and experienced personnel to ensure cohesive performance and development., Analyze key performance indicators such as: Average Handle Time (AHT), Service Level, First Call Resolution (FCR), Call Quality, Agent Productivity, TNPS (Transactional Net Promoter Score), CSAT (Customer Satisfaction Score), Extensive knowledge of all quality behaviors required by our clients to ensure satisfaction among both internal and external customers, driving service promotion and customer growth.
Empire Electronics Honduras
Identify client requirements and translate them into clear technical specifications, Establish quality objectives, timelines, resources, and project ownership, Coordinate the multidisciplinary team involved in product development, Oversee technical design to ensure manufacturability and compliance with standards, Validate prototypes and conduct risk analyses (such as Design FMEA), Ensure traceability of technical decisions and design changes, Define the manufacturing process, including machinery, workflow, and control systems, Develop the Control Plan to ensure quality at every stage of production, Conduct Process FMEA to identify and mitigate operational risks, Coordinate pilot tests and initial production runs to validate the final product, Ensure compliance with customer-defined acceptance criteria, Manufacture and perform electrical testing for equipment quality control, Document results and adjust processes based on findings, Collect production and quality data to detect deviations, Implement corrective and preventive actions, Promote continuous improvement in design, processes, and cross-functional communication, Maintain fluid communication between engineering, quality, production, and suppliers, Document the entire APQP process in accordance with international standards and Prepare for internal and external audits and ensure certification compliance.
Industrial Engineer
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Derivados del Metal
Define logistics objectives aligned with the commercial strategy (costs, timelines, coverage), Establish sourcing, storage, and distribution policies tailored to heavy materials such as steel and iron, Identify reliable suppliers and efficient supply routes, Select and adapt warehouses capable of handling heavy loads and specific environmental conditions, Acquire handling machinery and equipment (cranes, forklifts, reinforced racks), Implement industrial safety systems to prevent accidents, Design an inventory control system by material class, weight, type (laminated, structural, rolled), and location, Establish rotation methods (FIFO/LIFO) based on product characteristics, Implement weighing software for material reception control, Design optimized delivery routes to reduce time and costs, Hire or manage fleets specialized in heavy cargo transportation, Coordinate deliveries with clients and ensure deadline compliance, Monitor adherence to regulations for transporting metallic materials, Create protocols for material reception, inspection, and validation, Manage purchase documentation, dispatch guides, quality certificates, and cargo insurance, Establish logistics performance indicators (KPIs): delivery time, inventory accuracy, cost per ton transported.
