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Legal Assistant with 3+ years in legal and customer service domains
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Competencies
Performed legal research and drafted documents, supporting case preparations effectively.
Provided support in English and Spanish, managing calls, resolving queries, and ensuring user satisfaction.
Managed file systems and supported administrative tasks for legal and hospitality environments.
Handled calls, correspondence, and customer interactions efficiently in multicultural settings.
Leveraged Microsoft Office and advanced management/design software for administrative and operational tasks.
Education
Languages
Summary
Dedicated legal and customer service professional with over 3 years of experience supporting legal operations, managing client interactions, and ensuring quality service in diverse sectors including legal and hospitality.
Key Achievements
- Supported legal research and drafted legal documents at Fredy Funes & Associates Law Firm, assisting in case preparations.
- Managed customer support queries and calls in both English and Spanish at CONCENTRIX, ensuring compliance with quality standards.
- Handled guest reception, reservations, and inquiries effectively at 7 DAYS HOTEL, coordinating with departments to maintain service quality.
Experience
Legal Assistant
Support in legal research, Drafting of legal documents, File management, Customer service, Administrative assistance to lawyers in the preparation of cases and hearings
Customer Service Call Center Agent
Customer service and support in English and Spanish, Management of incoming and outgoing calls, Resolution of queries and complaints, Registration of information in internal systems, Compliance with quality service indicators
Hotel Receptionist
Guest reception and registration, Reservation management and check-in/check-out, Handling calls and correspondence, Assisting with inquiries and requests, Coordinating with other departments, Maintaining quality customer service