Dedicated legal and customer service professional with over 3 years of experience supporting legal operations, managing client interactions, and ensuring quality service in diverse sectors including legal and hospitality.
Performed legal research and drafted documents, supporting case preparations effectively.
Provided support in English and Spanish, managing calls, resolving queries, and ensuring user satisfaction.
Managed file systems and supported administrative tasks for legal and hospitality environments.
Handled calls, correspondence, and customer interactions efficiently in multicultural settings.
Fredy Funes & Associates Law Firm
Support in legal research, Drafting of legal documents, File management, Customer service, Administrative assistance to lawyers in the preparation of cases and hearings
CONCENTRIX
Customer service and support in English and Spanish, Management of incoming and outgoing calls, Resolution of queries and complaints, Registration of information in internal systems, Compliance with quality service indicators
7 DAYS HOTEL
Guest reception and registration, Reservation management and check-in/check-out, Handling calls and correspondence, Assisting with inquiries and requests, Coordinating with other departments, Maintaining quality customer service
Bachelor of Science and Humanities
Bachelor of Laws
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Leveraged Microsoft Office and advanced management/design software for administrative and operational tasks.
