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Maykell Steven Zamora Alarcon

Managua, Managua Department, Nicaragua

Customer Service Specialist with diverse experience in energy and retail sectors

  • Managed customer queries and requests at CenterPoint Energy, ensuring customer satisfaction
  • Provided personalized support at Amazon, resolving issues related to products, orders, and refunds
  • Developed strong communication and problem-solving skills in fast-paced customer service environments
Communication
Advanced
Applied effective communication skills to resolve customer issues and maintain satisfaction across multiple channels.
Time Management
Intermediate
Balanced multiple customer inquiries and tasks efficiently in high-volume environments.
Teamwork
Intermediate
Collaborated with colleagues to manage customer requests and improve service quality.
Customer Support
Advanced
Provided prompt and personalized assistance, maintaining high satisfaction levels.

Languages

Spanish
Native
English
Effective
January 2024 - January 2025
Customer Service
CenterPoint Energy
Managed customer queries and requests related to energy services, billing and maintenance, providing fast and effective solutions, Maintained a customer-centric approach to handling claims, complaints and technical issues, always ensuring customer satisfaction.
September 2022 - December 2023
Retail & Logistic
Amazon
Provided personalized support to customer, ensuring their needs were met and expectations exceeded., Proactively resolved issues related to products, orders and refunds, achieving a high rate of customer satisfaction.
🎓
American University
Bachelor
🎓
Los Laureles Educational Center
High School
🎓
Educational Center - Sor Maria Romero
Elementary School

Application for costumer service jon

I have extensive experience in customer service, having worked with industry leaders like Amazon and CenterPoint Energy. In these roles, I honed my ability to communicate effectively, resolve customer issues promptly, and maintain high levels of customer satisfaction. My experience has equipped me with the skills to handle diverse customer inquiries and deliver exceptional support in fast-paced environments.

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