This is my profileContact via CazVidMaynor
Customer Service Specialist with 3+ years in financial and healthcare support
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Competencies
Delivered support related to banking disputes, check validation, and customer service inquiries.
Communicated effectively in English and Spanish, handling inquiries and interpreting medical and construction conversations.
Collaborated with internal teams and merchants to resolve cases and ensure customer satisfaction.
Managed detailed records and balanced multiple responsibilities in fast-paced environments.
Bridged cultural and language gaps in medical and construction outreach programs.
Education
Languages
Summary
Experienced in financial and healthcare customer service with bilingual proficiency in English and Spanish.
Key Achievements
- Provided responsive customer support for banking disputes and check validation at Concentrix Nicaragua.
- Handled inbound calls and resolved issues efficiently for U.S.-based clients in English and Spanish at Foundever Nicaragua.
- Facilitated effective communication during medical and construction brigades through interpretation and translation services.
Experience
Debit Card Dispute & Check Reviewer
Delivered responsive support to banking customers facing issues with unauthorized and disputed transactions., Reviewed and validated check deposits to ensure correct account processing., Collaborated with internal teams and merchants to resolve cases while maintaining customer satisfaction.,...
Customer Service Representative
Handled inbound calls and provided frontline customer service to U.S.-based clients in English and Spanish., Assisted with billing inquiries, account access issues, and product/service information., Guided customers through troubleshooting steps and provided tailored solutions to meet their needs.,...
Volunteer Interpreter (Medical & Construction Brigades)
Interpreted conversations between U.S.-based medical professionals and local patients during free clinics., Supported community development projects by translating construction instructions and safety guidelines., Helped bridge cultural and language gaps to ensure effective communication and...