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Mayra

Customer Service & Content Creator with diverse communication skills

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Guatemala City, Guatemala, Guatemala
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Competencies

Organizational SkillsIntermediate

Organized tasks to ensure efficient handling of customer support and content creation.

Support SkillsAdvanced

Provided support to multiple clients and team members simultaneously in customer service roles.

Conflict ResolutionIntermediate

Experienced in resolving conflicts in customer interactions and team supervision.

Content CreationIntermediate

Produced content for social media and YouTube platforms, engaging audiences with creative material.

Psychology & Psychometric TestingBeginner

Knowledge of emotional health, mental illnesses, and psychometric test applications.

Education

Diploma in Marketing and Business Administration
Colegio Científico Integrado (CCI)
Completed 2015
Chef de Partie Chef de Cuisine
Academia Las Margaritas
Completed 2016
Bachelor's Degree Clinical Psychology
Universidad Mariano Gálvez de Guatemala
Completed 2024

Languages

SpanishNative

Summary

Experienced in customer support, content creation, and basic psychological knowledge, with a focus on conflict resolution and task organization.

Key Achievements

  • Handled multiple customer inquiries across different domains, demonstrating support and conflict resolution skills.
  • Created content for social media and YouTube, showcasing content creation and engagement abilities.
  • Gained foundational knowledge in psychometric testing and psychology, applying this understanding in various contexts.

Experience

Bachelor's Degree Clinical Psychology

ALORICA GUATEMALA - SIRIUS XM
March 22nd 2017 - January 12th 2018

Technical problems., Payment issues., Renovations.

Customer Service Representative

ATENTO GUATEMALA - GAMESTOP
October 12th 2020 - April 25th 2022

Failure in payment authorizations., Product/technology information.

Videogames desygn Crypto/NFT creator

WEBHELP - THE SANDBOX
July 27th 2022 - January 05th 2023

Customer Service Representative

ATENTO GUATEMALA - FETCH
November 6th 2023 - February 7th 2025

Handle multiple emails and SMS (chats) for residents that needed assistance.

Skills

Organizational SkillsSupport SkillsConflict ResolutionContent CreationPsychology & Psychometric Testing
Published on CazVid - Jul 3, 2025
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