Experienced in customer support, content creation, and basic psychological knowledge, with a focus on conflict resolution and task organization.
Organized tasks to ensure efficient handling of customer support and content creation.
Provided support to multiple clients and team members simultaneously in customer service roles.
Experienced in resolving conflicts in customer interactions and team supervision.
Produced content for social media and YouTube platforms, engaging audiences with creative material.
ALORICA GUATEMALA - SIRIUS XM
Technical problems., Payment issues., Renovations.
ATENTO GUATEMALA - GAMESTOP
Failure in payment authorizations., Product/technology information.
WEBHELP - THE SANDBOX
ATENTO GUATEMALA - FETCH
Handle multiple emails and SMS (chats) for residents that needed assistance.
Diploma in Marketing and Business Administration
Chef de Partie Chef de Cuisine
Bachelor's Degree Clinical Psychology
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Knowledge of emotional health, mental illnesses, and psychometric test applications.
