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Customer Service and Dispatcher
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Competencies
Expert in handling customer inquiries, resolving issues, and providing exceptional support across various channels.
Skilled in coordinating shipments and driver dispatch to meet operational schedules efficiently.
Proficient in creating reports and analyzing data to improve KPIs and operational insights.
Effective communicator with strong coordination skills to manage teams and customer interactions.
Capable of identifying issues quickly and implementing solutions to improve processes and customer satisfaction.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical support, reporting, and dispatch coordination. Adept at improving operational efficiency and delivering exceptional client support.
Key Achievements
- Streamlined driver dispatch operations, ensuring timely deliveries and improved logistics efficiency at Truckport Express.
- Developed and maintained KPI reports, providing actionable insights that enhanced team performance at Concentrix.
- Provided technical support for software and hardware issues, improving customer satisfaction and issue resolution times.
- Managed customer inquiries and order processes across multiple roles, ensuring high-quality service and issue resolution.
Experience
Customer Service and Dispatcher
Coordinated driver dispatch to meet daily delivery schedules., Managed incoming and outgoing shipments., Provided customers with updates on container status and logistics.
Staff/back office Reporting Analyst
Created reports to enhance KPI visibility., Updated databases., Provided insights to team leaders and managers.
Inbound Customer Service / Tech Support
Delivered technical support for computer software and device setups., Assisted with laptops, desktops, and printer issues.
Chat Customer Service Associate
Assisted delivery partners with customer orders., Verified availability and resolved issues with restaurant hours., Handled order cancellations and refunds.
Inbound Customer Service/e-commerce and Debt Collector
Answered customer inquiries on account status and benefits., Processed online orders and outbound collection calls., Provided payment options and follow ups on bankruptcy cases.