Mayra

Executive Virtual Assistant - Logistics Coordinator

Coordinate logistics operations, ensuring timely and efficient transportation solutions for clients while managing scheduling and routing for drivers to optimize delivery efficiency., Oversee administrative tasks including compliance with Certificates of Insurance (COI), Department of Transportation (DOT) regulations, and management of vehicle plates and necessary paperwork required for operations., Support drivers by coordinating any urgent requests, known as 'speedbombs,' ensuring quick resolution of issues to maintain delivery schedules., Utilize logistics software to track shipments and manage inventory, ensuring accuracy and timely reporting of operational metrics., Communicate effectively with clients and vendors to address inquiries, provide updates, and resolve any issues related to shipments and documentation., Analyze transportation data to identify trends and recommend improvements, supporting strategic planning initiatives.

Global Learning Services Manager

Learning Services Supervisor

Led a team of 12 bilingual and trilingual trainers while managing one of the company's largest accounts., Assigned to open a new account that included a third language (French), developing the training agenda based on client needs., Implemented a new account for home security services in English and French., Managed the hiring process for staff and new hires., Successfully graduated over 300 team members., Oversaw two main lines of business: Customer Service and Tech Support., Conducted agenda revamps for three accounts., Developed and created training content., Held weekly meetings to assess performance and identify areas for improvement., Created a learning opportunities dashboard to successfully track the learning curve and revamp the agenda as needed.