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Customer Support Consultant
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Competencies
Handled customer inquiries, complaints, and provided tailored solutions in healthcare and retail settings.
Ensured confidentiality and compliance when managing sensitive patient records and financial data.
Applied negotiation skills to secure payments and repayment plans, exceeding collection goals.
Promoted products and services, increasing sales and customer engagement in retail and telecom sectors.
Followed legal and company standards in financial transactions, patient data handling, and sales operations.
Education
Languages
Summary
A dedicated professional skilled in customer service, data management, debt collection, and sales. Proven history of exceeding targets, ensuring compliance, and enhancing customer satisfaction across healthcare and retail sectors.
Key Achievements
- Managed patient inquiries and data in medical support, improving operational efficiency and compliance.
- Surpassed debt recovery targets through strategic negotiation and follow-up at MBD Attorneys.
- Consistently met or exceeded sales targets in cell phone and retail roles by promoting products and services.
Experience
Customer Support Consultant
Managing and optimizing customer interactions by handling inbound and outbound inquiries, providing accurate information on medical-related concerns, and resolving patient issues to enhance satisfaction., Coordinating appointment scheduling and patient record updates by ensuring seamless data...
Outbound Debt Collection Agent
Contacting customers regarding outstanding debts, initiating calls to address overdue payments, and offering tailored solutions., Negotiating repayment terms and securing payments by leveraging negotiation strategies and providing flexible payment options., Utilizing credit-vetting systems to...
Cell Phone Consultant
Actively showcasing product features and providing tailored recommendations based on customer needs, resulting in increased sales and customer loyalty., Handling the complete contract process, conducting credit-vetting checks, and ensuring strict compliance with The Foschini Group’s policies,...
Store Associate
Addressing customer inquiries, resolving complaints promptly, and ensuring a welcoming environment that fosters customer loyalty and satisfaction., Engaging with customers to understand their needs, providing personalized product recommendations, and guiding them through the purchasing process to...
Store Associate
Welcoming and assisting customers in finding suitable cell phone products and services, providing personalized recommendations., Handling sales transactions, and processing payments through both cash and card methods, ensuring smooth and error-free checkouts., Maintained a high level of accuracy,...