Mcferson - Warehouse Assistant at DLA Group

Proficient in stock handling, logging, and inventory system updates to ensure accuracy and efficiency.

Experienced in picking, packing, and labeling customer orders to meet dispatch schedules reliably.

Skilled in maintaining accurate digital and physical records, including Proof of Delivery documentation.

Capable of managing front office operations and serving as a point of contact for inquiries.

Received, inspected, and accurately logged incoming deliveries.. Picked, packed, and labelled customer orders in line with daily dispatch schedules.. Maintained stock levels and updated inventory systems to ensure accuracy.. Organized and maintained clean, safe, and efficient storage areas.. Conducted regular stock counts and assisted with inventory audits.. Operated pallet jacks and other warehouse equipment safely.. Prepared goods for shipping and ensured correct documentation was attached.. Followed all health and safety regulations and contributed to a hazard-free workplace.. Assisted in loading and unloading trucks and verifying delivery notes.. Collaborated with team members to meet tight deadlines and improve workflow.

Managed the end-to-end stock handling process, including receiving, dispatching, and accurate system capture of inventory and accessories.. Maintained rigorous daily monitoring of stock levels, ensuring inventory accuracy and identifying potential discrepancies.. Executed Inter-Branch Transfers (IBT) efficiently and in accordance with established procedures.. Served as a central point of contact for store communications, promptly addressing emails and disseminating critical information (e.g., BRC communications) to staff.. Prepared and submitted daily staff reports to the Chief Operating Officer (COO), providing key operational insights.. Managed the daily reconciliation of handset inventory outside the primary system, ensuring data integrity.. Organized and maintained a systematic filing system for all relevant documentation, ensuring easy retrieval and compliance.. Accurately recorded minutes during Power Hour sessions and distributed them to relevant personnel, ensuring effective communication of key decisions and action items.

Developed and maintained comprehensive study files and associated documentation, ensuring organized and auditable records.. Conducted thorough reviews of paper-based forms to ensure completeness, accuracy, and internal consistency prior to data entry.. Accurately and efficiently captured data from paper forms into project-specific databases, adhering to established protocols.. Performed rigorous data verification, comparing information from paper forms against existing electronic database entries to identify and resolve discrepancies.. Accurately completed and submitted daily timesheets in accordance with organizational requirements.

Managed the accurate and timely capture and filing of all Proof of Delivery (POD) documents, ensuring zero missing or unsigned PODs.. Ensured 100% of PODs were digitally captured on EDocs, contributing to efficient record-keeping and retrieval.. Contributed to maintaining a high dispatch success rate through accurate documentation and process adherence.. Ensured timely invoice availability by managing POD processing efficiently.. Prepared and provided accurate and complete paperwork to drivers, facilitating smooth and compliant deliveries.. Maintained Cold Chain integrity throughout the dispatch process, adhering to temperature-sensitive handling procedures.. Strictly adhered to UPD's Standard Operating Procedures (SOPs) and Good Warehousing Practices (GWP), ensuring operational compliance and quality standards.. Prioritized the timely delivery of customer parcels, contributing to customer satisfaction.. Ensured the full and timely return of all signed PODs and related documentation to the Distribution Center (DC), maintaining complete audit trails.. Implemented internal audit recommendations to enhance operational efficiency and compliance.. Contributed to the reduction of stock write-offs and damages through meticulous handling and accurate documentation.. Actively worked to reduce operational shrinkages through process adherence and attention to detail.. Minimized errors in the dispatch process through diligent adherence to procedures and quality checks.. Complied with operational cost containment targets through efficient process execution and resource management.. Maintained a clean, organized, and safe work environment through consistent housekeeping practices.

Managed front office operations, including professionally greeting visitors, efficiently handling telephone communications, and directing inquiries.. Served as a primary point of contact for sales representatives, addressing their inquiries and providing necessary support.. Ensured office efficiency by proactively arranging necessary repairs and maintenance.. Provided comprehensive administrative support, including the creation and distribution of memos, letters, spreadsheets, forms, and faxes.. Managed incoming mail, ensuring timely sorting and distribution to relevant departments.. Prepared and dispatched invoices accurately and efficiently, contributing to the billing process.. Maintained and updated client databases, ensuring data integrity and accessibility.. Tracked accounts and provided administrative support for financial monitoring.. Assisted in the timely copying and distribution of production orders and other critical internal documents, supporting operational workflow.. Maintained and updated spreadsheets used by accounting, production, and field services, ensuring accurate and current data for decision-making.. Managed scheduling and coordination of meetings and appointments, optimizing time management for staff.. Coordinated travel arrangements, including flight bookings and logistical support, ensuring efficient travel for personnel.