Medalid - Data Analyst with 5 years of expertise in healthcare analytics

Applied advanced data analysis techniques to healthcare datasets for insights and decision-making.

Written complex queries for data extraction and manipulation in healthcare database systems.

Utilized Python for data cleaning, analysis, and developing predictive models.

Created dashboards and reports to communicate analysis results to stakeholders.

Handled scheduling, rescheduling, and canceling of technician appointments across 19 brands of the company., Provided customer service support, conducted follow-ups to ensure service completion, and maintained a high level of client satisfaction through effective communication and problem resolution., Assisted residents with online portal services, including rental payments, maintenance requests, and lease renewals., Processed transactions with accuracy and ensured timely posting through features like auto-pay., Delivered customer support by addressing billing inquiries, resolving payment issues, and maintaining detailed records to guarantee compliance with company policies., Provided residents with professional guidance to enhance their leasing experience and ensure long-term satisfaction.

Provided customer support by scheduling and rescheduling international shipments, processing cancellations and refunds, and handling claims related to damages and lost packages., Assisted clients from the United States, China, the United Kingdom, Brazil, and Argentina, ensuring clear communication and effective problem resolution., As part of the Escalations Team, managed complaints and complex cases to deliver timely solutions and maintain high customer satisfaction.