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Customer Support Specialist with 4+ years in Customer Service and Hospitality
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Competencies
Expert in assisting customers with inquiries, complaints, and claims, ensuring positive experiences.
Skilled at identifying problems and providing effective solutions promptly.
Proficient in managing billing issues and explaining payment processes to customers.
Bilingual communicator capable of engaging diverse clients clearly and professionally.
Experienced in maintaining positive customer relationships and enhancing service satisfaction.
Education
Languages
Summary
Experienced in customer service, billing, and issue resolution with a strong background in hospitality, committed to delivering exceptional client experiences.
Key Achievements
- Resolved customer claims efficiently, enhancing satisfaction at Conduent Guatemala.
- Provided comprehensive billing and benefit support, improving client retention at Alorica Guatemala.
- Supervised and improved housekeeping operations, ensuring quality service at Antigua Hotel Solutions.
Experience
Customer service representative
Help customers with concerns about their damage packages, like status of their claims, disputes, general information about the claim process.
Customer service representative
Help customer with concerns about their accounts like billing issues, payment arrangement, provide customers with benefits that the company offers.
Receptionist
Assist customers during their trip, take reservations online, over the phone and walk-ins, supervise the housekeeping development.