Melina - Customer Service & Sales Specialist with 3+ years of client engagement

Buenos Aires, Buenos Aires F.D., Argentinaen

Executed cold calling strategies averaging over 50 calls daily to generate real estate leads.

Managed customer inquiries and resolved claims effectively in call centers, improving user satisfaction.

Published on CazVid

Summary

Experienced in client engagement, lead generation, and account management with a focus on real estate and financial services.

Key Achievements

Guided clients through financial products and facilitated loan and insurance applications, enhancing service delivery.

Skills

Effective CommunicationAdvanced

Applied strong communication skills to manage customer interactions and facilitate sales.

Customer ServiceAdvanced

Handled inquiries, resolved issues, and provided support to clients across different sectors.

CRM UsageIntermediate

Utilized CRM systems to track leads, manage customer data, and optimize follow-up processes.

Microsoft Office Suite & Google ToolsAdvanced

Proficient in Microsoft Office and Google Sheets/Docs for documentation and reporting.

Social Media Management

Experience

Call Center Agent in US

Olyd Real State

Jul 2024 - Present

Executed cold calling strategies, averaging over 50 calls daily to generate leads., Facilitated local real estate investments, guiding potential buyers through initial inquiries., Tracked leads to optimize sales conversion processes and enhance follow-up efficiency., Served as the first point of...

Customer Service Representative

Cumelen Node, Grandmother Nature Association

Feb 2024 - Jul 2024

Managed incoming call center inquiries, delivering assistance and information to clients., Resolved claims and incidents by providing fast and effective solutions to customer issues., Advised clients on financial products, enhancing overall user satisfaction and engagement., Promoted and...