Melisa - Welcome to CazVid!

Demonstrated experience with Workflow and Ticket Management (Amazon Systems).

Demonstrated experience with Report Writing & Presentations.

Demonstrated experience with Time Management & Problem Solving.

Demonstrated experience with Customer Service & Communication.

Delivered high-quality support to sellers via calls, emails, and chats, ensuring timely and accurate resolutions., Trained new hires by conducting onboarding sessions and workshops on policies, systems, and best practices., Acted as Connections Ambassador, creating surveys and initiatives to improve engagement and job satisfaction., Organized recognition programs and contests to enhance performance in key metrics such as Pending Actions, Resolved Rate, and Average Handle Time., Conducted Negative Response Rate deep dives, analyzed trends, and developed reports and presentations for leadership., Provided ongoing guidance to team members, contributing to knowledge sharing and continuous improvement.

Teach English to beginner and intermediate-level students using dynamic and interactive methodologies., Apply the Flipped Classroom Approach to improve listening and speaking skills., Develop lesson plans, assessments, and personalized feedback to track student progress., Foster a positive and engaging learning environment that supports individual student needs.

Taught English to students across different grade levels, focusing on communication, grammar, and pronunciation., Developed creative lesson plans and implemented interactive activities to boost student engagement., Collaborated with school staff to organize events and support academic goals.