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Melissa
Fraud Analyst
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Competencies
Demonstrated experience with CRM knowledge.
Demonstrated experience with Excel and word knowledge.
Demonstrated experience with Excellent Computer skills and knowledge.
Demonstrated experience with Communication skills.
Demonstrated experience with Team worker.
Education
Experience
Fraud Analyst
Back office work, some outbound calls for the investigation process., Handled fraud claims, doing detailed investigations that provided resolution to claims by maintaining company policies in compliance., Credit bureau knowledge, Worked with CRMm internal systems for investigations, Word/Excel programs and operations
Lead Generator
Outbound calls, Filtering qualified leads, Transferring leads to specialized agent to close sale
Bilingual Customer Service Agent
Inbound calls, Customer Service for internet, Tv, phone, Soft sales, offering customers new services for upsells, Soft tech support
Bilingual Agent
Inbound calls, Modification Department; hardship program offering a modification on their monthly car payment due to hardship affecting their ability to make payments., Reviewed qualifications, Transferred qualified clients to special agents for contract modifications.