Dynamic project management professional with over a decade of experience leading technology projects and streamlining processes.
Experienced in planning, executing, and closing projects across technology domains.
Applied Agile frameworks to manage project workflows and team collaboration.
Handled stakeholder engagement and report generation for project updates.
Identified and mitigated project risks to ensure smooth project execution.
2 Morrow Enterprises
Answered inbound calls from patients (patient care coordinator., Answered high volume of calls and consistently met turnover targets., Connected callers with correct departments for different needs., Documented call encounter details in full using internal system., Managed productive calls by maintaining control and using scripts to overcome objections., Fielded wide-ranging questions and consistently encouraged customers' interests in products., Answered warm inbound calls from potential customers answering advertising solicitations., Kept callers focused on products and benefits with skilled call management., Maintained call control with use of persuasive communication techniques and provided scripts.
BPO solutions group
Answered high volume of calls and consistently met turnover targets., Connected callers with correct departments for different needs., Documented call encounter details in full using internal system.
BPO solutions group
Managed productive calls by maintaining control and using scripts to overcome objections., Fielded wide-ranging questions and consistently encouraged customers' interests in products., Answered warm inbound calls from potential customers answering advertising solicitations., Kept callers focused on products and benefits with skilled call management., Maintained call control with use of persuasive communication techniques and provided scripts.
Diploma
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Supervised and coordinated phases of software development projects.
Baja Call Center Services
Followed up with customers to offer additional support and check resolution satisfaction., Handled customer inquiries, billing questions, payments, and service requests., Documented, researched, and resolved customer service issues., Enhanced customer satisfaction with fast, knowledgeable service., Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills., Avoided revenue losses with diligent attention to customers' needs and complaints., Identified causes of product malfunctions and credited affected customers., Resolved customer grievances consistently, collaborating with team members to achieve creative solutions., Updated records with all interactions and customers transactions., Sold products to customers during routine service calls using strong cross-selling abilities., Met inbound customer needs while maintaining strict performance targets., Managed customer calls efficiently in fast-paced call center environment., Organized documentation for new sales, warranties, and service program sign-ups.
MCG call center
Complied with department and company policies, procedures, audit guidelines, and regulations., Integrated lean methodology into daily interactions through problem-solving meetings., Keep clients informed about transactions by openly discussing financial options and plans., Discussed contract details to explain complexities and foster customer comprehension., Converted warm prospects to committed customers using persuasive communication skills and detailed product information., Prepared detailed proposals outlining services and contract requirements., Complied with regulatory and internal standards by keeping detailed records of transactions., Reviewed and approved securities transactions and signed confirmation paperwork., Achieved $[Amount] in revenue per year selling special financial services., Evaluated client financials, including assets, liabilities, and financial objectives., Addressed account payment deficiencies and variances regarding securities delivery to mitigate violations., Identified profitable and unprofitable agreements with regular evaluations.
