Melva - Customer Service & Tech Support Specialist with versatile experience

Santo Domingo, Nacional, Dominican Republicen

Provided billing and technical support services, ensuring efficient resolution of customer inquiries.

Handled customer communication and problem-solving, fostering positive interpersonal relationships.

Published on CazVid

Summary

Experienced in providing efficient billing and technical support within call center settings, with a focus on customer satisfaction and problem resolution.

Key Achievements

Gained expertise in multiple technical skills including billing customer service and tech support processes.

Skills

Customer ServiceAdvanced

Applied strong communication and problem-solving skills to assist customers effectively.

Technical SupportIntermediate

Supported technical issues related to billing and general tech support, ensuring customer satisfaction.

Computer SkillsIntermediate

Utilized computer skills to handle customer inquiries and technical troubleshooting.

Work Ethic and ProfessionalismAdvanced

Demonstrated professionalism and dedication in call center environments.

Languages

Spanish(Native)

Experience

Billing customer service/Tech Support Specialist

ERC BPO DR. CALL CENTER

Oct. 2018 - Feb 2020

Tech support

ALORICA DR.

Jun. 2020

Education

Eduard Lifesciences

Surgical valves technology assembler

Completed Jan. 2017

Lic. El Nieto

BACHELLOR TECHNICAL ACCOUNTING

Completed 2012

Unicaribe

LIC. MODERN LANGUAGES

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