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Melvin
Customer Service & Logistics Specialist with 5+ years in client support and dispatching
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Competencies
Provided support and information to customers across various sectors, ensuring their needs were met accurately.
Managed shipment scheduling, load assignments, and negotiation with brokers to facilitate efficient deliveries.
Handled communications with customers, drivers, and brokers to resolve issues and coordinate operations.
Addressed troubleshooting issues such as delays and missing packages, ensuring timely resolution.
Education
Languages
Summary
Detail-oriented representative with extensive experience in customer support, logistics coordination, and dispatching in diverse industries.
Key Achievements
- Worked across three departments at CONDUENT UPS, gaining versatile experience in customer interactions and problem resolution.
- Handled high-volume inbound calls and managed returns and repair scheduling for Best Buy customers, demonstrating strong service skills.
- Coordinated shipments, negotiated rates, and managed logistics operations effectively at Rust-Ezz, ensuring smooth deliveries.
Experience
Customer Service Representative
Answer calls from customers and provide them with information regarding their packages., Notify customers about missing packages and advise them to initiate an investigation., Worked in three different departments: domestics, internationals, and the preferred department.
Customer Service Representative
Handled inbound calls for Best Buy customers, specializing in Appliances and Home Theater departments., Assisted customers with returns and exchanges within the 15-day return policy., Scheduled repair services for products covered under the My Best Buy Total Protection Plan.
Logistics Dispatcher
Coordinate shipments, negotiate with brokers, assign loads to drivers, and ensure all deliveries run smoothly from start to finish.